Thank you for choosing www.siliconelid.com! We are committed to providing you with high-quality silicone universal cup lids and excellent service. If you are not satisfied with your purchase, our refund terms will help you better understand our refund policy.

Refund Application Period
You can apply for a refund within 14 days after receiving the product. Please ensure that the product is unused and the original packaging and all accessories are intact.

Refund Application Process
To apply for a refund, please submit an application through our customer service email relaydream@siliconelid.com or online customer service. Please provide your order number, purchase date and reason for the refund.

Refund Processing
Once we receive your refund application and confirm that it meets the conditions, we will process your refund within 2 business days. The refund amount will be returned to your original payment account.

Shipping Costs
If the refund is due to our error (such as sending the wrong product or the product is defective), you will receive a full refund including the initial shipping costs. If you apply for a refund for personal reasons (such as dislike or change of mind), the shipping costs will be borne by you.

Product Returns
If you request a refund, you must return the product to our designated return address. Return shipping costs are at your expense. We recommend using a trackable mailing method to ensure safe delivery of the package.

Non-Returnable Items
The following items are not eligible for a refund:

Items that have been used or cannot be resold
Items that have exceeded the refund application period
Contact Customer Service
If you have any questions about the refund process or need further assistance, please feel free to contact our customer service team and we will answer you as soon as possible.

Thank you for choosing www.siliconelid.com, we look forward to providing you with a satisfactory shopping experience!